How to Create an Effective IVR on Your Hosted VoIP Phone System
If you know how to create an effective IVR on your hosted VoIP phone system, both you and your customers will...
Call Center Key Performance Indicators
In order to run an effective call center, it is important to establish call center key performance indicators that match...
Comparing VoIP Call Forwarding Services
We compare and contrast VoIP call forwarding services, offering an overview of features, pricing, and more. Explore our list of...
Top 5 Apps for Entrepreneurs
Entrepreneurs may know everything when it comes to their product or service, but what about all the other factors of...
5 Tips for Improving Agent Quality Control Evaluations
We all know the old adage: what gets measured gets improved. The same rules apply when it comes to improving...
How to Install a VoIP Telephone System for Your Business
If you are thinking about making the switch to VoIP, you’re probably wondering how to install a VoIP telephone system...
How to Forward Calls to Remote Agents in Different Countries
Many businesses and call centers with international locations need to know how to forward calls to remote agents in different countries....
Opening an International Office: Checklist for Global Expansion
Opening an international office doesn't happen overnight. If your business is ready to expand to foreign markets, it is important...
Top 8 Analytics Tools for Businesses
Web analytics tools are essential for businesses to be able to test, track and measure online customer behavior. Every company,...
Problems with Toll Free Providers
Problems with toll free providers are a common complaint amongst businesses, and they can have disastrous consequences for both you...
How Much Do Ireland Toll Free Numbers Cost?
How much do Ireland toll free numbers cost? We are often asked the cost of a specific toll free number...
Problems With Call Recording
What problems with call recording could you experience with a hosted VoIP system? Call recording is one the most widely...
How to Manage a Successful Call Center With a Hosted VoIP Telephone System
How to manage a successful call center with a hosted VoIP system is a question many businesses with call centers...
How Much Do Belize Toll Free Numbers Cost?
How much do Belize toll free numbers cost? No matter what size business you have, cost is always an important...
Problems With Local Numbers
We are often asked about problems with local numbers because of their increasing popularity for businesses. It is important to...
How to Reduce Your Business Telephone Cost
How to Reduce Your Business Telephone Cost How to reduce your business telephone cost is a question that many office...
How to Forward Calls to Multiple People at the Same Time
Customers often ask how to forward calls to multiple people at the same time. In this article, we will discuss...
How Much do Belgium Toll Free Numbers Cost?
How much do Belgium toll free numbers cost? When looking for a toll free number, cost is often a main...
How to Know What Agents are Saying to Your Customers
If you are running a call center, you may be wondering how to know what agents are saying to your...
How to Choose Your VoIP Provider
Learning more about how to choose your VoIP provider can save you time and trouble and make your telecommunications affordable...
How to Use Auto Attendant to Grow Your Business
You can learn how to use auto attendant to grow your business. With auto attendant, callers will reach the extension...