Problems With Local Numbers


We are often asked about problems with local numbers because of their increasing popularity for businesses.  It is important to address these concerns prior to purchasing a local number, in order to know how problems can impact your business.  In this article, we will discuss problems with local numbers that you may encounter and how you can prevent them.

Problems With Local Numbers

Local numbers are extremely popular and can be used as an essential tool for businesses.  This is because local numbers help establish your business presence in a unique local area market, and because your local number makes your business appear to be a part of the local market.  This can reduce buyer reluctance to call.

The format of local numbers, actual digits, will start with the same area code and local exchange digits as your home line .  Depending on where you are located and what you do, a local number may be the best option for your business.  Although these numbers can be very beneficial, it is important that you understand any issues you may encounter before you purchase a local number.

Local Number Location Restrictions

Local numbers sometimes come with restrictions that are mandatory for their owners to follow.    These rules typically stem from governmental regulations overseeing who has to access to numbers within their county.  In fact, local numbers served by VoIP communications are even blocked by some government agencies in a small number of countries.

If you find that you are unable to secure a local number due to certain restrictions, you may want to consider a toll free number.  Toll free numbers come with the same convenience of local numbers without the added regulations.

Sometimes Your Customers Are Charged Fees for Calling

Local numbers work like any other local number in an area and therefore come with standard calling fees in some locations.  For example, you may want to have a local number in an area where the market you serve is so spread out that a large portion of your customers in market have to make toll (or trunk) calls to reach your business.  Those customers then have some reluctance to call in response to your advertising.

In other cases, local numbers have a cost-sharing component, with customers responsible for a portion of the cost, and your business for the rest.

If you are looking for an alternative option for your customers,  a toll free number may be best for you.  These numbers are formatted differently, therefore customers are more inclined to contact your business because they know they will not be charged for the calling

Sometimes Customers Prefer a Local Number

Although we addressed some of the issues that could potentially happen with a local free number,  they do serve many benefits for businesses.  For instance, sometimes a local business number appears more down to earth.  People are more inclined to call when they think that the business is near by, especially compared to a toll free number that implies that it is national.

It is also easier to receive international calls with a local number.  It is more difficult to receive calls with a toll free number because the recipient pays for the call.  This will be not a problem with a local number.

If you’re running a business that depends upon customers who live in a specific area or region, then you may want to choose a local number.  Just make sure you do your research to be aware of any local restrictions that may occur in order to make the best choice for your business.

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