Call Forwarding Service

Your quick, convenient guide to call forwarding services. Get answers to how call forwarding service works, how international call forwarding is charged, and many more common questions about business phone forwarding.

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What is call forwarding?

Call forwarding is a phone feature that redirects incoming phone calls to another phone number. Calls can be forwarded to destinations associated with a cell phone, landline, softphone, and voicemail, and can even be forwarded to multiple destinations at one time.

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When call forwarding service is enabled on a phone number, any calls made to that number will be diverted to another number or even multiple numbers. Callers are not aware that their call is being forwarded when making calls to a number that has call forwarding enabled. 

The main advantages of call forwarding include providing increased availability, mobility, and accessibility for businesses. Business phone forwarding is great way to help give companies control over their phone system, improve customer service, and streamline communications for their callers.

A call forwarding number is a virtual phone number that allows inbound calls from another phone number (or multiple phone numbers) to be forwarded to it. With a call forwarding number, users have the ability to automatically route inbound phone calls to another platform such as a mobile phone, alternative office number, location, or PBX.

International call forwarding service works the same way as local call forwarding. Any calls made to the call forwarding number will be diverted to another number or multiple numbers. While the call is routed across international lines, callers are not charged international rates.

How much does a call forwarding number cost?

The total cost of your business call forwarding service includes a monthly fee, inbound and outbound call charges, and any add-on fees for additional business features. 

When you set up phone forwarding service, you can purchase a pay-per-minute plan or a package plan. Pay-per-minute plans will get you the cheapest monthly price but you'll pay a call charge for every minute of talk time, and your per-minute call rates will be higher on average versus a package plan. Package plans already include a set amount of talk time in your monthly fee--you'll pay a high subscription fee, but the cost of your average call charges will be much lower than a pay-per-minute plan. 

The country and number type play a major factor in your monthly cost. For example, you can set up toll free forwarding or local number forwarding in countries like the US, Canada, UK, Australia, Singapore, and more at around $5 - $12 per month.  Meanwhile, toll free forwarding numbers in India may cost between $30 and $70 per month, while local forwarding numbers are generally priced around $40 - $55.

Like your monthly pricing, your call forwarding number call charges depend on the number type, the country the number is associated with, and how many minutes of talk time you expect each month. For example, inbound calls made to a local virtual number in Singapore may cost you as much as $0.056 per minute if you have a low-cost plan with no included minutes. Meanwhile, if you expect a large number of calls to be made to the number and you set up a larger plan, your average call charge could be as low as $0.02 per minute. 

There are a few other things to watch out for when comparing your business call forwarding pricing options. 

  1. Setup fees: Charging setup fees for a phone number forwarding is becoming less common, but some providers still do so. If you want to use a provider that does charge setup fees, you should push to have those removed. If a call forwarding service provider thinks you will choose another call forwarding service that does not charge setup fees, they're likely to drop those charges for you. 
  2. Add-on features: If you want advanced features included with your business call forwarding service, you can expect to pay add-on fees for those. However, that includes workforce-management features like call queuing, extended call recording storage, SMS, live call-monitoring, etc. There are plenty of call forwarding service providers that include standard features like virtual attendant, time-based routing, voicemail-to-email, and many more with every VoIP service plan.
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How much does a call forwarding number cost?

The total cost of your business call forwarding service includes a monthly fee, inbound and outbound call charges, and any add-on fees for additional business features. 

Toll Free Number Cost

When you set up call forwarding service, you can purchase a pay-per-minute plan or a package plan. Pay-per-minute plans will get you the cheapest monthly price but you'll pay a call charge for every minute of talk time, and your per-minute call rates will be higher on average versus a package plan. Package plans already include a set amount of talk time in your monthly fee--you'll pay a high subscription fee, but the cost of your average call charges will be much lower than a pay-per-minute plan. 

The country and number type play a major factor in your monthly cost. For example, you can set up toll free forwarding or local number forwarding in countries like the US, Canada, UK, Australia, Singapore, and more at around $5 - $12 per month.  Meanwhile, toll free forwarding numbers in India may cost between $30 and $70 per month, while local forwarding numbers are generally priced around $40 - $55.

Like your monthly pricing, your call forwarding number call charges depend on the number type, the country the number is associated with, and how many minutes of talk time you expect each month. For example, inbound calls made to a local virtual number in Singapore may cost you as much as $0.056 per minute if you have a low-cost plan with no included minutes. Meanwhile, if you expect a large number of calls to be made to the number and you set up a larger plan, your average call charge could be as low as $0.02 per minute. 

There are a few other things to watch out for when comparing your business call forwarding pricing options. 

  1. Setup fees: Charging setup fees for a forwarding number is becoming less common, but some providers still do so. If you want to use a provider that does charge setup fees, you should push to have those removed. If a call forwarding service provider thinks you will choose another call forwarding service that does not charge setup fees, they're likely to drop those charges for you. 
  2. Add-on features: If you want advanced features included with your business call forwarding service, you can expect to pay add-on fees for those. However, that includes workforce-management features like call queuing, extended call recording storage, SMS, live call-monitoring, etc. There are plenty of call forwarding service providers that include standard features like virtual attendant, time-based routing, voicemail-to-email, and many more with every VoIP service plan.

International call forwarding for business

At CallForwarding.com, we make telecom simple. Get information about activating business call forwarding in over 150 countries.

Americas

North America

Antigua and Barbuda

Bahamas

Barbados

Grenada

Guatemala

St. Kitts and Nevis

St. Lucia

St. Vincent

US Virgin Islands (USVI)

South America

Middle East
Bahrain
Jordan
Kuwait
Lebanon
Oman
Africa

Algeria

Angola

Benin

Botswana

Burkina Faso

Cote D'Ivoire (Ivory Coast)

Democratic Republic of the Congo

Ghana

Madagascar

Malawi

Sudan

Uganda

Zimbabwe

Asia Pacific

Using call forwarding for business

There’s many reasons why call forwarding is an effective tool for businesses. Here are some helpful use-cases to help understand the different ways local and international call forwarding can be used.

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Call forwarding can easily be used with international numbers. One common use for international call forwarding is to establish a presence in another country and allow customers to easily reach you from across the globe.

For instance, a business in the UK can have an Australian toll free number for Australian customers that is routed to the UK office. When those customers call the toll free number, the call is forwarded overseas and handled by the UK office while still remaining toll free to the caller.

For many businesses, mobile phones are a necessity. Whether you’re visiting with a client, working remotely, or on the road, you don’t want to miss any important calls even if you’re not in the office. With call forwarding to mobile, calls can seamlessly route to your cell phone and increase your availability to customers.

With phone forwarding, incoming calls can also be diverted to landlines. Maybe you have a business number in another city to establish a local presence, but you want calls to that number to be forwarded to a central landline in your city. In this scenario, call forwarding to landlines can be a useful way to use your landline phone but be able to use it to answer calls from multiple phone numbers instead of just one.

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Get call forwarding service today

Callforwarding.com compares the top VoIP services around the world in order to connect our readers to the best provider for their needs. With this goal in mind, Callforwarding.com has partnered with AVOXI, one of the top providers of toll free phone numbers worldwide. The reasons we endorse AVOXI's call forwarding services include: 

  • Customers can buy local and toll free call forwarding numbers online and start taking calls within minutes
  • Every customer has access to 24/7 phone support and receives a dedicated account manager
  • Their affordable service plans come with several VoIP business features at no extra cost
  • If you already have business phone numbers, you can earn up to $1,000 for every number you transfer to their network
  • They do not charge setup fees and offer a risk-free cancellation policy for any call forwarding number

For more details about their VoIP call forwarding service plans, visit their dedicated service page: International Call Forwarding

Buy call forwarding numbers online

  1. Use the widget to select your number type and click the green button
  2. You'll be sent to an online shopping cart where you can compare pricing plans and customize your account basics
  3. After submitting your information, your account login details will be sent to the email you provided
  4. That's it! You're ready to log in and start taking calls, customizing your call forwarding rules, and much more