Virtual Attendant (IVR)

No Setup FeesNo ContractsSet Up in Minutes

  • Allow customers to access important information before they even speak to a representative

  • Create custom messages and greetings

  • Never miss out on a potential customer - connect them with the appropriate department right away

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  • Increase efficiency by automatically routing calls based on customers needs

  • Decrease customer wait time by immediately addressing questions

  • Streamline inbound calls and empower customers with self service options

Step 1

Once you have established your service, you can access everything right from our online portal! You can begin by simply clicking on the virtual attendant tab.

Step 2

Once you're in the virtual attendant tab, you'll see your pre configured virtual attendant. Click on this to customize everything!

Step 3

Your virtual attendant is ultra-customizable. Customize everything from intro prompts, menu options, and routing rules.

Set up Your Virtual Attendant in Minutes

Get More Than Just A Virtual Attendant from CallForwarding.com

Hosted Extensions

Easily add new users and manage your workforce from your Online User Interface. Add a virtual phone to any account for outbound dialing.

IVR

Set up a custom greeting for your callers and allow them to guide themselves to the right department.

SIP Trunking

Upgrade your existing phone system instantly when you set up SIP trunking from your Online User Interface.

Call Recording

Every plan includes 15 days of FREE inbound call recording. Extended inbound/outbound call recording plans start at just $6.99 per month. 

Call Recording Services

Voicemail to Email

Get transcriptions of your voicemails sent directly to one or multiple emails. 

Fax to Email

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Time of Day Routing

Create custom routing rules for your calls depending on the hour of day or block of dates. 

Time-Based Routing

User Self-Care Portal

Customize your call forwarding rules, listen to call recording, view reports or call logs, and so much more from your Online User Interface.

Sequential Ringing

Choose custom ring rules like ringing multiple workers at once or one phone line at a time. 

Frequently Asked Questions

What is CallForwarding.com?

CallForwarding.com is a sub-brand of AVOXI, a global cloud communications company.

When can I use the virtual attendant feature with my new virtual number?

After purchasing a business number in the Online Shopping Cart, you can start using our services as soon as your account is verified! In most cases, account verification takes less than 15 minutes.

What happens after I buy a business phone number online?

After your purchase, a CallForwarding/AVOXI representative will contact you to verify your account. In most cases, account verification takes just a few minutes. As soon as your account is verified, you can start using the service! We will send your login credentials to your business email address. From there, you can set up additional features like outbound calling and customize your forwarding rules.

What other services can CallForwarding.com offer to help my business?

CallForwarding.com helps you set up toll free and local virtual business phone numbers around the world. Our parent company, AVOXI, is also a top provider of cloud contact center solutions and hosted phone systems. 

Still Have Questions About Our Virtual Attendant Services?

We're here to help! Contact us today for more information or to request custom pricing.