Frequent Customer Questions

How Many Extensions Can I Have?

When your purchase a toll free number, you’ll probably ask “how many extensions can I have?” We’ll answer that question here, and explore the specific capabilities and advantages you get when using multiple extensions.

Read More

How Much Do Ireland Toll Free Numbers Cost?


How much do Ireland toll free numbers cost? We are often asked the cost of a specific toll free number because the cost tends to vary by country. To help you understand the cost that you’ll incur we will discuss the factors that influence the cost and accessibility of Ireland toll free numbers.

Read More

Problems With Call Recording


What problems with call recording could you experience with a hosted VoIP system? Call recording is one the the most widely requested features for businesses, but sometimes users experience issues with this feature. In this article we will discuss the common issues with call recording and how to prevent them.

Read More

How to Manage a Successful Call Center With a Hosted VoIP Telephone System


How to manage a successful call center with a hosted VoIP system is a question many businesses have. More and more companies are embracing business VoIP, which goes beyond a traditional telephone system. Cloud business phone systems offer many features that will improve call center efficiency and communication with your customers. In this article we will discuss the factors that establish a baseline for managing a VoIP telephone system.

Read More

Problems With Local Numbers


We are often asked about problems with local numbers because of their increasing popularity for businesses. It is important to address these concerns prior to purchasing a local number, in order to know how they will impact your business. In this article, we will discuss problems with local numbers that you may encounter and how you can prevent them.

Read More

How to Reduce Your Business Telephone Cost


How to reduce your business telephone cost is a question that many companies have. Because a business telephone is essential for any company, it is important that you not only find a cost effective option but one that also includes important telephony features. In this article, we will discuss how you can reduce your business telephone cost and make sure you are not paying more than you should be.

Read More

How to Forward Calls to Multiple People at the Same Time

When manageing a call center it is important to know how to forward calls to multiple people. Having calls routed to multiple lines gives your business tremendous flexibility and improves efficiency. In this article, we will discuss how to have incoming calls routed to multiple lines at the same time, and how to use sequential ringing or hunt groups as an alternative that may work better for your business.

Read More

How to Use a Vanity Number for Advertising


Our customers ask “How can I get and use a vanity number for advertising?” There is some outdated belief that vanity toll free numbers are horribly expensive to get. In fact, many toll free numbers are available and it’s just not that hard to find a number that can be used as a vanity number for your business.

You can indeed use vanity number for your advertising, and toll free numbers are very affordable.  Adding a vanity number is a proven method for improving sales through commercial advertising. in this article we offer ideas about how to use a vanity number for advertising so you get more calls and sales.

Read More

How to Promote Your Toll Free Number – Checklist

Have a toll free number? Find out how to promote your toll free number with our checklist. It is important to not ignore inbound calls in your marketing strategy. In many cases, inbound calls and inquiries can be your most valuable source of leads and sales.

There are many customers who would much rather just ask a few questions before comitting to providing a lot of information in a form. If you provide only a form to fill out to make contact, you could be losing up to half of your prospective new customers.

So check out our tips below for promoting your toll free number to generate leads and sales.

Read More

How to Keep Call Center Employees On Your Team

Unsure how to keep call center employees on your team? If you’ve got the right people for the job, it is worth investing your time, energy and resources into keeping them. In this article we will discuss how to avoid turnover and keep your top-notch employees on your team.

Read More