Posts Tagged ‘call recording’

How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement.  Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…

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Problems With Call Recording

problems-with-call-recording

What problems with call recording could you experience with a hosted VoIP system? Call recording is one the the most widely requested features for businesses, but sometimes users experience issues with this feature. In this article we will discuss the common issues with call recording and how to prevent them.

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How to Know What Agents are Saying to Your Customers

how-to-know-what-your-agents-are-saying-to-your-customers-pictures

If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.

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How to Use Auto Attendant to Grow Your Business

how-to-use-your-auto-attendant-to-grow-business

If your company is using a variety of VoIP calling features, it is important to learn how to use auto attendant to grow your business. With auto attendant callers will automatically be transferred to an extension without the intervention of an operator or receptionist. This service will allow you to manage your calls from all offices at the same time. In this article, we will discuss the capabilities of auto attendant and how it can benefit your business.

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AVOXI Smart Queue – A Virtual Call Center Solution

CallForwarding is now offering a virtual call center solution, AVOXI Smart Queue. This virtual call center uses VoIP and offers numerous benefits that traditional systems do not offer, at a fraction of the cost. AVOXI Smart Queue powers virtual call centers worldwide. Smart Queue provides an enterprise class call center solution with powerful call center features and support for virtual agents.

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What Features Come With My Toll Free Number?

VoIP Worldwide

What Features Come With My Toll Free Number?” A surprising number of powerful features like call forwarding, interactive voice response, and sequential ringing come with your toll free number. You will be surprised to learn how these powerful features that make your toll free number the most useful tool in your business.

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How Local Numbers Help Your Business

Local Phone Numbers

Although we frequently talk about the benefits of international toll free numbers,  local phone numbers can also help your business. Did you know that you can use local numbers internationally?  In this article, we’re going to discuss how local numbers can help your business. With the rise of international toll free numbers, many people seem…

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Remote Employment Made Easy with VoIP

Voip

Remote employment with VoIP is a recent trend that is likely to stick around for some time. As it spreads across all four corners of the world, remote employment often is a cheaper option to supporting a company’s call center. There’s no easier or more reliable way to implement remote employment to your business than…

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Business VoIP: The Ideal Solution for Small Businesses

International toll free forwarding - business voip

Business VoIP (voice over Internet Protocol) solves the many challenges small businesses and startups face in respect to telephony budget and capability. Instead of going beyond your means and investing in expensive call center technology, your business can experience the same high-quality service for less. Business VoIP strictly operates via the Internet, allowing for cheaper,…

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