Remote employment with VoIP is a recent trend that is likely to stick around for some time. As it spreads across all four corners of the world, remote employment often is a cheaper option to supporting a company’s call center.
There’s no easier or more reliable way to implement remote employment to your business than when using VoIP telephony. Since VoIP uses cloud technology to support your telephony, it allows you to avoid the costs and labor associated with on-premise equipment or hardware. Through the use of the Internet, VoIP can be quickly put into practice. In fact, the only things that are required are:
- Computer or laptop
- Internet connection
When the above three things are supplied to your remote worker, they are ready to go. Using a SIP or softphone, they receive calls directly onto their computer. Using the headset, they are able to communicate with callers as they normally would via telephone.
VoIP Extensions and Forwarding Rules
With VoIP, each remote worker would have either a dedicate extension or the forwarding rules would be set to ring each employee in order, simultaneously or randomly. This can easily be adjusted accordingly to your business needs.
VoIP Call Recording
VoIP also enables call recording for your remote employees, so monitoring and rating agents’ competence is no problem. As a supervisor, you can have fully visibility to your remote workers’ performance and deliverability.
Another great thing about supporting your remote employees with VoIP telephony is that it is extremely scalable. It doesn’t matter if you need to add more employees or exclude some, this is very easily done.
VoIP Quality and Price
Most may think that a solution like this would experience connectivity or call quality issues. However, this is not true as long as your business utilizes services from a service provider who uses only tier 1 connectivity (which by the way CallForwarding.com does!). This high-quality phone system also comes at a lower rate than traditional or on-premise technologies. Furthermore, all VoIP-powered toll free or local numbers purchased come with a free PBX system and an array of telephony features, including:
- Call recording
- Auto attendant
- Virtual extensions
- Time of day routing
- Voicemail/Fax to email