How To
How to Reduce Your Business Telephone Cost
How to reduce your business telephone cost is a question that many companies have. Because a business telephone is essential for any company, it is important that you not only find a cost effective option but one that also includes important telephony features. In this article, we will discuss how you can reduce your business telephone cost and make sure you are not paying more than you should be.
Read MoreHow to Forward Calls to Multiple People at the Same Time
When manageing a call center it is important to know how to forward calls to multiple people. Having calls routed to multiple lines gives your business tremendous flexibility and improves efficiency. In this article, we will discuss how to have incoming calls routed to multiple lines at the same time, and how to use sequential ringing or hunt groups as an alternative that may work better for your business.
Read MoreHow to Know What Agents are Saying to Your Customers
If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.
Read MoreHow to Use a Vanity Number for Advertising
Our customers ask “How can I get and use a vanity number for advertising?” There is some outdated belief that vanity toll free numbers are horribly expensive to get. In fact, many toll free numbers are available and it’s just not that hard to find a number that can be used as a vanity number for your business.
You can indeed use vanity number for your advertising, and toll free numbers are very affordable. Adding a vanity number is a proven method for improving sales through commercial advertising. in this article we offer ideas about how to use a vanity number for advertising so you get more calls and sales.
Read MoreHow to Promote Your Toll Free Number – Checklist
Have a toll free number? Find out how to promote your toll free number with our checklist. It is important to not ignore inbound calls in your marketing strategy. In many cases, inbound calls and inquiries can be your most valuable source of leads and sales.
There are many customers who would much rather just ask a few questions before comitting to providing a lot of information in a form. If you provide only a form to fill out to make contact, you could be losing up to half of your prospective new customers.
So check out our tips below for promoting your toll free number to generate leads and sales.
Read MoreHow to Keep Call Center Employees On Your Team
Unsure how to keep call center employees on your team? If you’ve got the right people for the job, it is worth investing your time, energy and resources into keeping them. In this article we will discuss how to avoid turnover and keep your top-notch employees on your team.
Read MoreHow to Hire The Best Call Center Agents
Are you wondering how to hire the best call center agents for your business? When managing a call center, there are a number of attributes and qualifications that you should look for when interviewing potential candidates. The article below will discuss the best tips for hiring the best call center agents for your call center.
The tips cover not only the qualities of the candidates that you will want to hire, but also discuss the approach to interviews and your use of open-ended questions to elicit the most helpful responses from candidates. And of course, even a disqualifying answer can be helpful response in that it saves you further effort in pursuing the wrong candidate.
How Can I Forward My Calls to Voicemail After Hours?
How can I forward my calls to voicemail after hours? Like most businesses, you want to ensure you never miss a customer call, and that you can respond quickly to customer messages. Sometimes you may not be able to access your voicemail right away. Because of this, VoIP service providers have made it very easy for you to access your messages from a browser or email inbox. In this article we will explain how you can transfer your calls to voicemail after hours, using the CallForwarding.com web portal as an example.
Read MoreHow to Buy a Toll Free Number
How to buy a toll free number? You may be wondering about how to buy, what kind of number to get, where to receive calls and the kind of phone you need. In this article we will explain how to buy a toll free number to ensure you are getting the most out of your number.
Read MoreHow Do Japan Toll Free Numbers Work?
How do Japan toll free numbers work? If you are looking to purchase a Japan toll free number for your business, you might find yourself wondering. Here we explain the capabilities and functionalities of a Japan toll free number, along with restrictions to note.
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