What Is Dynamic Call Tracking?

What Is Dynamic Call Tracking?

Do you really know where your leads are coming from? With dynamic call tracking, you can identify exactly where your leads are coming from by displaying different phone numbers for unique campaigns and geographic regions. Learn how you can use dynamic number insertion to better measure track your marketing campaigns. As a marketer, it’s not…

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Everything You Need to Know About Global Toll Free Numbers

Global Toll Free Numbers - What You Need to Know

In today’s global economy, expansion doesn’t just mean opening an office across town. And in reality, it doesn’t have to involve a new office at all. Global toll free numbers can allow customers in multiple countries to contact your business by calling a single telephone number. Businesses that interact with customers around the world have…

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5 Cloud-Based Tools Every Small Business Should Be Using

5 Cloud Tools that Every Small Business Should Be Using

Trying to run your small business on a budget? No problem. Thanks to Software as a Service (SaaS) and cloud-based applications, startups and small businesses have access to the same resources as large corporations. That means that you don’t have to spend a fortune to get the tools you need to run your business efficiently. The…

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How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement.  Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…

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6 Benefits of Call Center Scripts

A call center script can be an effective way to keep your agents on track and up to speed. However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call…

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Top Customer Service Trends for 2016

Customer experience is a critical part of success for businesses of all sizes. Thanks to increasing customer expectations and channels of communications, this year it will be more important than ever before. You can set your business up for success by focusing on these top customer service trends for 2016. Top Customer Service Trends for 2016…

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How Much Does IVR Cost?

Interactive Voice Response is a cost-effective solution that can help manage workflow and boost productivity.  An effective IVR system will help increase support satisfaction and allow you and your employees to focus on the bigger picture. But, when implementing new technology into your business, cost is an important concern.  In this article we’ll answer,  “How…

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Comparing the Best Team Management Tools

When you are working with a team, it can be difficult to effectively manage your workflow.  Members that are not copied on key email chains are left in the dark, and important messages get buried in overfilled inboxes. That’s why so many companies find themselves searching for the best business management tool to keep track…

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3 Simple Ways to Improve Your Phone Greetings

How to Improve the Quality of Your Phone Greetings

Phone greetings are often the first impression of your business that many customers will receive.  And as we all know, first impressions are lasting impressions.  With a well-designed phone greeting, you can provide your customers with valuable information and insight into your business’s personality. Voicemail recordings and IVR menus are often the first impression that…

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