Global Toll Free Numbers - What You Need to Know

Everything You Need to Know About Global Toll Free Numbers

Posted by Bruce Brownlee

In today’s global economy, expansion doesn’t just mean opening an office across town. And in reality, it doesn’t have to involve a new office at all. Global toll free numbers can allow customers in multiple countries to contact your business by calling a single telephone number. Businesses that interact with customers around the world have›››

5 Cloud Tools that Every Small Business Should Be Using

5 Cloud-Based Tools Every Small Business Should Be Using

Posted by Bruce Brownlee

Trying to run your small business on a budget? No problem. Thanks to Software as a Service (SaaS) and cloud-based applications, startups and small businesses have access to the same resources as large corporations. That means that you don’t have to spend a fortune to get the tools you need to run your business efficiently. The›››

How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Posted by Brittany Wilhelms

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement.  Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways›››

6 Benefits of Call Center Scripts

Posted by Brittany Wilhelms

A call center script can be an effective way to keep your agents on track and up to speed.  However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call center script, you›››

Top Customer Service Trends for 2016

Posted by Brittany Wilhelms

Customer experience is a critical part of success for businesses of all sizes. Thanks to increasing customer expectations and channels of communications, this year it will be more important than ever before. You can set your business up for success by focusing on these top customer service trends for 2016. Top Customer Service Trends for 2016›››

How Much Does IVR Cost?

Posted by Brittany Wilhelms

Interactive Voice Response is a cost-effective solution that can help manage workflow and boost productivity.  An effective IVR system will help increase support satisfaction and allow you and your employees to focus on the bigger picture. But, when implementing new technology into your business, cost is an important concern.  In this article we’ll answer,  “How›››

Refer a Business for the Chance to Win an Amazon.com Gift Card

Posted by Bruce Brownlee

Qualify for the chance to win a $100 USD Amazon.com gift card when you refer a business to CallForwarding.com by January 22, 2016. Plus, you will qualify for the chance to earn up to $20 USD per number in cash or account credits. For a limited time only, you can qualify for the chance to›››

Comparing the Best Team Management Tools

Posted by Brittany Wilhelms

When you are working with a team, it can be difficult to effectively manage your workflow.  Members that are not copied on key email chains are left in the dark, and important messages get buried in overfilled inboxes. That’s why so many companies find themselves searching for the best business management tool to keep track›››

How to Improve the Quality of Your Phone Greetings

3 Simple Ways to Improve Your Phone Greetings

Posted by Bruce Brownlee

Phone greetings are often the first impression of your business that many customers will receive.  And as we all know, first impressions are lasting impressions.  With a well-designed phone greeting, you can provide your customers with valuable information and insight into your business’s personality. Voicemail recordings and IVR menus are often the first impression that›››

How to Turn Your First Time Buyers into Lifelong Accounts

Posted by Brittany Wilhelms

While it’s important to attract new customers to your brand, it’s also important to retain these customers and build them into loyal lifelong accounts.  Offering a standard discount promotion or special offer is no longer enough to keep your consumers engaged.  In this article, we’ll talk about specific tactics to turn your first time buyers into lifelong›››