Today, most virtual toll free numbers come with all the features and functionality of a cloud PBX platform. But, many businesses already have a business phone system that they use for daily communications. So, how do you connect toll free numbers to your VoIP phone system? We explain how to use call forwarding rules to point your business's toll free number to any phone number or SIP address.
If you've started searching for a toll free number for your business, you probably know that today's virtual phone numbers come with lots of features and functionality. For example, CallForwarding.com offers toll free and local phone numbers along with a free cloud PBX platform, which allows your business to take advantage of features like call recording, virtual attendant, and so much more.
But, what if your business already has a secure, reliable phone system, and you're just looking for a way to add a toll free number to that system? If this dilemma sounds familiar, you're not alone. And fortunately, it's very easy to connect toll free numbers to your VoIP phone system.
In this quick guide, we'll explain how you can connect a toll free number to your VoIP phone system using simple, easy-to-manage call forwarding rules.
Setting Up Call Forwarding for Your Virtual Toll Free Number
Virtual toll free phone numbers can be configured to forward to other phone numbers, such as landline numbers, using call forwarding rules. Call forwarding enables your business to forward calls made to your toll free number to any other number or device.
To connect a toll free number to your hosted VoIP phone system, you need to access the User Portal for your toll free number and specify where incoming calls to that number should ring.
All toll free numbers from CallForwarding.com are managed via an Online Portal, so you can change the call forwarding settings for your virtual toll free number from anywhere with a reliable Internet connection.
Quick Tip: If you're planning to forward calls made to your toll free number to a landline number, remember to include the country code in your forwarding rule setup.
What Else Can You Do with Call Forwarding?
Besides basic call forwarding settings, many providers offer more specific forwarding capabilities, like time of day routing or percentage-based routing. These features allow you to forward calls at certain times of the day, or in certain set percentages, for more effective call management. These settings can be configured in the user portal for your virtual toll free number.
Want to make sure that your business never misses a call? Ask your provider about ring settings such as sequential ringing or simultaneous ringing.
Connecting Toll Free Numbers to Your IP Phone System
With a hosted VoIP phone system, you can set up toll free numbers in a number of different ways. If you run into problems while trying to connect toll free numbers to your existing phone system, contact your provider for assistance.