Testing Your IVR System: The Essential Checklist
IVR systems are a great way to automate processes in your call center. These systems help callers get to the right agent or department through a series of prompts. Use this essential checklist make sure your IVR system is working properly. Your IVR system is the first thing that callers hear when they contact your…
Read MoreWhat Is Dynamic Call Tracking?
Do you really know where your leads are coming from? With dynamic call tracking, you can identify exactly where your leads are coming from by displaying different phone numbers for unique campaigns and geographic regions. Learn how you can use dynamic number insertion to better measure track your marketing campaigns. As a marketer, it’s not…
Read MoreEverything You Need to Know About Global Toll Free Numbers
In today’s global economy, expansion doesn’t just mean opening an office across town. And in reality, it doesn’t have to involve a new office at all. Global toll free numbers can allow customers in multiple countries to contact your business by calling a single telephone number. Businesses that interact with customers around the world have…
Read More5 Cloud-Based Tools Every Small Business Should Be Using
Trying to run your small business on a budget? No problem. Thanks to Software as a Service (SaaS) and cloud-based applications, startups and small businesses have access to the same resources as large corporations. That means that you don’t have to spend a fortune to get the tools you need to run your business efficiently. The…
Read MoreHow to Use Call Recording to Improve Agent Training
Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement. Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…
Read More6 Benefits of Call Center Scripts
A call center script can be an effective way to keep your agents on track and up to speed. However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call…
Read MoreTop Customer Service Trends for 2016
Customer experience is a critical part of success for businesses of all sizes. Thanks to increasing customer expectations and channels of communications, this year it will be more important than ever before. You can set your business up for success by focusing on these top customer service trends for 2016. Top Customer Service Trends for 2016…
Read MoreRefer a Business for the Chance to Win an Amazon.com Gift Card
Qualify for the chance to win a $100 USD Amazon.com gift card when you refer a business to CallForwarding.com by January 22, 2016. Plus, you will qualify for the chance to earn up to $20 USD per number in cash or account credits. For a limited time only, you can qualify for the chance to…
Read MoreComparing the Best Team Management Tools
When you are working with a team, it can be difficult to effectively manage your workflow. Members that are not copied on key email chains are left in the dark, and important messages get buried in overfilled inboxes. That’s why so many companies find themselves searching for the best business management tool to keep track…
Read More3 Simple Ways to Improve Your Phone Greetings
Phone greetings are often the first impression of your business that many customers will receive. And as we all know, first impressions are lasting impressions. With a well-designed phone greeting, you can provide your customers with valuable information and insight into your business’s personality. Voicemail recordings and IVR menus are often the first impression that…
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