If you’ve been frustrated with your current business phone service or system, it may be that your business has outgrown it. Maybe you’ve had a hard time handling seasonal fluctuations in call volumes, or your current solution doesn’t have the integration capabilities you need. Whatever the reason, you’re now facing a difficult question: is it…Read More
Toll free number redundancy is a phrase that describes highly-reliable, highly-available VoIP-based phone service. Businesses that need high reliability and who want protection from network failures rely on service providers that offer fully redundant routing.Read More
We all know the old adage: what gets measured gets improved. The same rules apply when it comes to improving the performance of your call center and its individual agents. These 5 tips for improving agent quality control evaluations can help you refine how you measure performance and increase productivity. The success of a call…Read More
If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.Read More
Manage your fixed operations more efficiently with a viral call center. Virtual call center solutions are used to drive productivity to one of your dealership’s most important profit centers, your fixed operations. Take full control of your parts departments with our easy to use, cloud based technology.Read More
Unsure how to keep call center employees on your team? If you’ve got the right people for the job, it is worth investing your time, energy and resources into keeping them. In this article we will discuss how to avoid turnover and keep your top-notch employees on your team.Read More
Customers often ask, “what problems with VoIP phone systems are common?” when considering a new phone system. This is a valid question! In this article, we will cover some of the most common issues you may encounter with a VoIp phone system.Read More
Are you wondering how to hire the best call center agents for your business? When managing a call center, there are a number of attributes and qualifications that you should look for when interviewing potential candidates. The article below will discuss the best tips for hiring the best call center agents for your call center.
The tips cover not only the qualities of the candidates that you will want to hire, but also discuss the approach to interviews and your use of open-ended questions to elicit the most helpful responses from candidates. And of course, even a disqualifying answer can be helpful response in that it saves you further effort in pursuing the wrong candidate.
Are you running a call center? And don’t know it? You’re not alone. Many companies do not realize that they have a call center. Recognizing that you are running a call center is the first step toward creating a superior experience for your customers and improving your bottom line. Your team will appreciate the improvement in your communications and workflow that will happen when you start managing the call center you didn’t know you had.Read More
CallForwarding is now offering a virtual call center solution, AVOXI Smart Queue. This virtual call center uses VoIP and offers numerous benefits that traditional systems do not offer, at a fraction of the cost. AVOXI Smart Queue powers virtual call centers worldwide. Smart Queue provides an enterprise class call center solution with powerful call center features and support for virtual agents.Read More