Virtual PBX and Phone Managing System

By Pablo Valenciano | October 10, 2012

Properly organizing your call center (regardless of its size) helps create a better calling experience for the customer. Implementing a virtual PBX to your business introduces enhanced functionalities and features from which your company can hugely benefit. A virtual PBX, like the one offered by CallForwarding.com, has an array of free features that promote efficiency and productivity for call service representatives. Below are a few that are highly suggested to utilize when organizing your call center’s phone system.

IVR—Interactive Voice Response

  • Prompts caller to exact service representative or department
  • Greets caller with personalized message
  • Eliminates wait time for caller
  • Avoids missed business opportunities

Call Forward

  • Increases international presence
  • Promotes brand recognition
  • Allows for mobility

Call Recording

  • Provides a record of calls
  • Serves as a training tool
  • Enables quality control and assurance
  • Improves customer satisfaction
  • Reduces

Virtual Queue

  • Reduces abandoned calls by 25-50%
  • Speeds up representative answering rates
  • Allows for resolutions to be determined by staff on-the-fly

The above are just some features that accompany your virtual PBX; there are others that also are helpful depending on your business and company structure.

 

 

 

 

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