Grow Your Business with Toll Free Forwarding
Toll free forwarding is an ideal solution for businesses looking to expand their reach. With target markets often in various parts across the world, there’s no better solution to reaching them affordably and effectively than with toll free forwarding. So you ask – what is toll free forwarding and how do I enable it for my business?
What is Toll Free Forwarding?
Toll free forwarding is a telephony feature that allows calls made to a virtual number (a toll free number) to ring to one or multiple devices anywhere in the world. Say your business is based in China but your customers are mainly in the US. With a US toll free number and the toll free forwarding feature, all calls made to the US toll free number are now reaching your agents at your China corporate office. In fact, if you have remote workers, your calls can even land on individual lines dedicated per agent.
Calls made to your international toll free number can forward to a landline, mobile or SIP phone. Additionally, you can forward calls to an existing PBX or one provided to you (free of charge) from CallForwarding.com.
How Can Toll Free Forwarding Benefit My Business?
This is quite a simple answer – toll free forwarding already helps business worldwide. Here are just a few ways it can help your business:
- Enables your customers to call for free
- Increases your international presence
- Gives you an affordable solution to global expansion
- Sends calls to any device anytime, anywhere
- Works with multiple features to increase efficiency
What Should I Consider When Implementing Toll Free Forwarding?
Before you implement toll free forwarding to your business, it is imperative to know:
- Where are most of your customers located
- Who will be taking your business calls
- What device(s) your calls will forward to
Where are most of your customers located? Because toll free forwarding is dependent on a toll free or local telephone number, it is very important to understand your target market(s) and select numbers from those countries/cities. Once you’ve purchased those numbers, implementing toll free forwarding can be set up in a matter of minutes.
Who will be taking your business calls? Assigning calls to employees is important, especially if there are multiple agents or if calls need to be forwarded to different people at different times. The time-of-day routing feature allows toll free forwarding to take place based on time of day or month. It allows your business administrators to send calls to varied devices throughout the day or month.
What device(s) will your calls be forwarded to? This is important for obvious reasons. If your toll free or local number is being forwarded to a landline or mobile telephone, the setup process is straightforward. If you are forwarding to SIP or a PBX system, necessary configurations must take place on both the service provider and your business’ behalf.
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