Call Recording Creates Business Efficiencies

Call recording was once recognized as an expensive feature that only large corporations used when high-risk transactions took place. They would use the recordings to ensure regulatory standards were met. However, the need for this feature has greatly evolved since then. For the average business today, call recording is a feature that has become essential…

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4 Hosted PBX Features You Must Have

Lately there’s been much talk about how a hosted PBX compares to an on-premise PBX system. We’ve found that no true differences exist. In fact, a hosted PBX system has proven to reap more benefits. As a result, it’s no surprise why so many businesses have switched to a cloud hosted PBX system. Not only…

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RespOrg: Switching Toll Free Number Service Providers

Resporg

RespOrg, or responsible organization, is a term used for the process of porting over a toll free number from one service provider to another. In fact, Newton’s Telecom Dictionary defines RespOrgs as “telecommunications providers that have responsibility for obtaining 800 service numbers from the Service Management System and building and maintaining customer records.” Customers often…

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3 Valuable Toll Free Number Features For Your Business

Toll free number

By now, most understand the importance of a toll free number, as it provides instant business credibility and professionalism, expansion nationally or internationally, and an increase in sales. However, such benefits would not be possible without the telephony features included with a toll free number. With over 20 advanced telephony features to choose from, businesses…

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Hosted PBX vs. On-Premise System

Hosted PBX - ITFS

Implementing a toll free number for your business can help you expand your reach and increase sales. This low-cost, highly effective solution is typically an easy decision for most business, regardless of their size. What’s not always a simple decision is the type of PBX system you should pick to support your toll free number:…

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5 PBX System Features Your Business Shouldn’t be Without

Pbx system

PBX System Features Implementing business practices that make sense for you and your customers is ideal, right? Well now you can take advantage of these opportunities when it comes to your telephony, too. Features that your toll free service provider can offer via a cloud-based PBX system are bound to support your business and customers’…

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Hosted PBX Reduces Cost, Increases Efficiency

Hosted PBX

Businesses are always looking for ways to cut costs. However, when doing so, it is important to maintain, if not increase efficiency. Operating at full potential is often an ongoing journey. Improvements can always be improved internally, but when those improvements save you money, it’s even better! When it comes to your business’ phone system,…

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Free Call Divert: A Feature Giving Businesses More Accessibility

Free call divert

Free call divert allows your business to forward a call from one device to another. This is especially beneficial when your business acquires a domestic or international toll free number. When using free call divert with toll free forwarding, your virtual toll free number is now forwarded to a landline or mobile telephone. However, you…

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Virtual PBX and Phone Managing System

Virtual pbx - voip telephony features

Properly organizing your call center (regardless of its size) helps create a better calling experience for the customer. Implementing a virtual PBX to your business introduces enhanced functionalities and features from which your company can hugely benefit. A virtual PBX, like the one offered by CallForwarding.com, has an array of free features that promote efficiency…

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Toll Free Numbers and Cloud PBX working together

Toll Free Numbers - hosted pbx

As you may (or should) know by now, toll free numbers are extremely beneficial for businesses, especially small and medium business (SMBs). From its ability to add credibility to your business to allowing your employees to work more efficiently, toll free numbers are not as basic as you might think. Now that you have a…

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