5 PBX System Features Your Business Shouldn’t be Without
PBX System Features
Implementing business practices that make sense for you and your customers is ideal, right? Well now you can take advantage of these opportunities when it comes to your telephony, too. Features that your toll free service provider can offer via a cloud-based PBX system are bound to support your business and customers’ needs effectively and significantly.
Cloud-based PBX system offers an array of valuable features, including these five:
- IVR, interactive voice response, is extremely helpful in getting callers to the right place, the first time. No more endless transferring or waiting on hold forever. With IVR, you callers are able to navigate through a menu and immediately select the desired department/representative. Not only do your customers avoid elongated call time, but your business benefits by being able to better train your agents to respond to certain inquires/issues. Also, your business can now have the ability to response and resolve calls easier and faster.
- Time-of-Day Routing allows your business to forward calls to multiple locations/agents depending on the time of day. This is brilliant for ensuring a call is never missed. You benefit from receiving more sales opportunities while callers are able to reach a live representative at all times. Businesses can forward calls from their main call center during regular work hours, and then to multiple remote works during night hours.
- Voicemail to Email is great for big and small businesses. Instead of checking your voicemail through a call-in number multiple times a day, you can have voicemail messages sent as attachments directly to your email inbox.
- Call recording is another feature that does wonders for businesses. Being able to record and save phone conversation is extremely helpful for:
- Internal training purposes
- Quality assurance
- Maintaining records
The cloud-based PBX system also provides an advanced caller ID with call recording, allowing you to instantly receive date/time of call, call back number, duration of the call, how much the call cost your business, and, of course, the recording.
- Sequential Ringing helps business prioritize and organize its calls. You can specify your ringing preferences either in an as listed, simultaneous, or random order.
- As listed: numbers/devices listed under the forwarding rules will ring as they are listed. Callers will be prompted to the first device. In case no one answers on this line, they will seamlessly be transferring to the next, and so forth. You can also specify the amount of rings per line/device.
- Simultaneous: callers will be prompted to all included lines at the same time, allowing agents who pick up first to take the call
- Random: callers are sent randomly to the lines included as part of the forwarding rules.
Regardless of the features you decide to include for your business, knowing you and your customers are benefiting is extremely rewarding. Decide which cloud-based PBX system features are good for you and get them today!