A call center script can be an effective way to keep your agents on track and up to speed. However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call…Read More
If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.Read More
We compare IVR auto attendant to phone operatorservice to help you decide which is right for your business. Some businesses still use a phone operator, and may approach IVR auto attendant with hesitation. In this article, we’ll discuss the differences between both options, so that you can decide which one is right for your business.Read More
Unsure how to keep call center employees on your team? If you’ve got the right people for the job, it is worth investing your time, energy and resources into keeping them. In this article we will discuss how to avoid turnover and keep your top-notch employees on your team.Read More
Are you wondering how to hire the best call center agents for your business? When managing a call center, there are a number of attributes and qualifications that you should look for when interviewing potential candidates. The article below will discuss the best tips for hiring the best call center agents for your call center.
The tips cover not only the qualities of the candidates that you will want to hire, but also discuss the approach to interviews and your use of open-ended questions to elicit the most helpful responses from candidates. And of course, even a disqualifying answer can be helpful response in that it saves you further effort in pursuing the wrong candidate.
Problems with toll free numbers can annoy your customers, cost you sales, and drive up your telecom costs. Luckily, there are many easy solutions to better manage your toll free number. Using your Call Recording feature will help you catch and correct many of them. In addition, setting up your voicemail, call forwarding, and time of day routing features will help resolve most of the common problems with toll free numbers.Read More
Are you running a call center? And don’t know it? You’re not alone. Many companies do not realize that they have a call center. Recognizing that you are running a call center is the first step toward creating a superior experience for your customers and improving your bottom line. Your team will appreciate the improvement in your communications and workflow that will happen when you start managing the call center you didn’t know you had.Read More
CallForwarding is now offering a virtual call center solution, AVOXI Smart Queue. This virtual call center uses VoIP and offers numerous benefits that traditional systems do not offer, at a fraction of the cost. AVOXI Smart Queue powers virtual call centers worldwide. Smart Queue provides an enterprise class call center solution with powerful call center features and support for virtual agents.Read More