Features That Can Help Your Business’ Productivity

Calling features that help you get the most out of your ITFS and toll free numbers are not only great for big businesses, but small and medium size businesses too! The less time you have to spend on making things work, the more time you will have to dedicate to your customers—and ultimately your company’s goals.

The following overview highlights a few features that will remind you of the things your CallForwarding number can offer you, and more importantly, your business.

Features like fax-to-email and voicemail-to-email are helping business people better organize and manage their many channels of communication used today. With cell phones, landlines, email, and fax, features like these can have all information reaching a specific channel, pointed to one outlet—email. This feature provides convenience and organization within a business, and allows employees to be more productive as it eliminates time dedicated per device.

Auto attendant is another great feature that helps the operations of a business flow more smoothly. Having an auto attendant set up enables callers to not only be greeted with a customized, company message, but also have their car directed to the most appropriate department or employee. This feature decreases caller wait time, enables employees to handle calls only within their area of expertise, and ultimately helps provide superior customer service.

Call queuing also serves as a useful feature for an array of businesses. It allows for hundreds (or tens—whatever is more appropriate for your business) of callers to wait for an available representative to assist them, making it nearly impossible to miss a business opportunity!