Features and Add Ons

How Much Does Call Tracking Software Cost?

How Much Does Call Tracking Software Cost

Call tracking is an essential piece of any successful marketing program. Without it, you have no way of knowing which of your marketing channels is driving your most profitable inbound calls. But if you have a tight marketing budget, you may be wondering if you can afford call tracking software. Call tracking software is an…

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Testing Your IVR System: The Essential Checklist

Testing Your IVR System: The Essential Checklist

IVR systems are a great way to automate processes in your call center. These systems help callers get to the right agent or department through a series of prompts. Use this essential checklist make sure your IVR system is working properly. Your IVR system is the first thing that callers hear when they contact your…

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What Is Dynamic Call Tracking?

What Is Dynamic Call Tracking?

Do you really know where your leads are coming from? With dynamic call tracking, you can identify exactly where your leads are coming from by displaying different phone numbers for unique campaigns and geographic regions. Learn how you can use dynamic number insertion to better measure track your marketing campaigns. As a marketer, it’s not…

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How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement.  Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…

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How Much Does IVR Cost?

Interactive Voice Response is a cost-effective solution that can help manage workflow and boost productivity.  An effective IVR system will help increase support satisfaction and allow you and your employees to focus on the bigger picture. But, when implementing new technology into your business, cost is an important concern.  In this article we’ll answer,  “How…

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3 Simple Ways to Improve Your Phone Greetings

How to Improve the Quality of Your Phone Greetings

Phone greetings are often the first impression of your business that many customers will receive.  And as we all know, first impressions are lasting impressions.  With a well-designed phone greeting, you can provide your customers with valuable information and insight into your business’s personality. Voicemail recordings and IVR menus are often the first impression that…

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How Many Extensions Can I Have?

When your purchase a toll free number, you’ll probably ask “how many extensions can I have?” We’ll answer that question here, and explore the specific capabilities and advantages you get when using multiple extensions.

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How to Solve Problems with Geographic Call Routing

Solving Problems with Geographic Call Routing

Geographic call routing is one of the most popular VoIP business phone features.  With this advanced call distribution tool, you can choose where you want your incoming calls to be routed based on the location of the caller. But despite its usefulness, some of our customers run into problems with geographic call routing. We’ll provide…

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How to Choose the Right IVR System for Your Business

Choosing the Right IVR System for Your Business - 5 Questions to Ask

An IVR system is a critical element of running a successful business.  This invaluable tool can help you reduce costs and increase customer satisfaction.  But, it’s important to choose a system that meets the unique needs of your business.  In previous posts, we’ve talked a lot about the benefits of IVR (interactive voice response) systems.  We’ve…

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How to Create an Effective IVR on Your Hosted VoIP Phone System

Creating an Effective IVR Auto Attendant on Your VoIP System

If you know how to create an effective IVR on your hosted VoIP phone system, both you and your customers will benefit. With the right configuration, this essential VoIP feature can help direct your callers to the right agent or department, improve customer satisfaction, and save time and money. IVR, or interactive voice response, is a…

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