Customer Service

How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement.  Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…

Read More

6 Benefits of Call Center Scripts

A call center script can be an effective way to keep your agents on track and up to speed.  However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call center script, you…

Read More

Top Customer Service Trends for 2016

Customer experience is a critical part of success for businesses of all sizes. Thanks to increasing customer expectations and channels of communications, this year it will be more important than ever before. You can set your business up for success by focusing on these top customer service trends for 2016. Top Customer Service Trends for 2016…

Read More

3 Simple Ways to Improve Your Phone Greetings

How to Improve the Quality of Your Phone Greetings

Phone greetings are often the first impression of your business that many customers will receive.  And as we all know, first impressions are lasting impressions.  With a well-designed phone greeting, you can provide your customers with valuable information and insight into your business’s personality. Voicemail recordings and IVR menus are often the first impression that…

Read More

How to Turn Your First Time Buyers into Lifelong Accounts

While it’s important to attract new customers to your brand, it’s also important to retain these customers and build them into loyal lifelong accounts.  Offering a standard discount promotion or special offer is no longer enough to keep your consumers engaged.  In this article, we’ll talk about specific tactics to turn your first time buyers into lifelong…

Read More

5 Reasons to Move Your Hotel Phone System to the Cloud

Hotel and resort industries worldwide are recognizing the benefits of moving their phone systems to the cloud. For the hospitality industry in particular, the cloud offers substantial benefits that help shape exceptional guest experiences and differentiates them from their competitors. It this article, we’ll discuss the five reasons to move your hotel phone system to the cloud.

Read More

Problems With Call Recording

problems-with-call-recording

What problems with call recording could you experience with a hosted VoIP system? Call recording is one the the most widely requested features for businesses, but sometimes users experience issues with this feature. In this article we will discuss the common issues with call recording and how to prevent them.

Read More

How to Know What Agents are Saying to Your Customers

how-to-know-what-your-agents-are-saying-to-your-customers-pictures

If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.

Read More

Comparison of IVR Auto Attendant to Phone Operator Service

We compare IVR auto attendant to phone operatorservice to help you decide which is right for your business. Some businesses still use a phone operator, and may approach IVR auto attendant with hesitation. In this article, we’ll discuss the differences between both options, so that you can decide which one is right for your business.

Read More