Call Center Software

Improve First Call Resolution with 3 Easy Steps

Improve First Call Resolution with 3 Easy Steps

Regardless of your business type or industry, customer service is of the upmost importance. And luckily, your phone service allows you to measure and track a number of metrics that impact your customer service levels. One of the most critical indicators of customer service levels is first call resolution. Because of its specific impact on…

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5 Signs You’ve Outgrown Your Business Phone Service

5-Signs-Youve-Outgrown-Your-Business-Phone-Service

If you’ve been frustrated with your current business phone service or system, it may be that your business has outgrown it. Maybe you’ve had a hard time handling seasonal fluctuations in call volumes, or your current solution doesn’t have the integration capabilities you need. ¬†Whatever the reason, you’re now facing a difficult question: is it…

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5 Reasons to Move Your Hotel Phone System to the Cloud

Hotel and resort industries worldwide are recognizing the benefits of moving their phone systems to the cloud. For the hospitality industry in particular, the cloud offers substantial benefits that help shape exceptional guest experiences and differentiates them from their competitors. It this article, we’ll discuss the five reasons to move your hotel phone system to the cloud.

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Call Center Key Performance Indicators

call center key performance indicators

In order to run an effective call center, it is important to establish call center key performance indicators that match your business’s goals. We’ll discuss the top KPIs for several different types of call centers, including inbound, outbound, and blended. Then, we’ll talk about how to use these metrics to improve your call center performance.…

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How to Know What Agents are Saying to Your Customers

how-to-know-what-your-agents-are-saying-to-your-customers-pictures

If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.

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Problems With VoIP Security

Problems-With-VoIP-Security

What problems with VoIP Security should you expect when moving to the cloud? If you’re thinking of making the switch, you need to know how to keep your VoIP connection safe and secure. In this article, we’ll discuss the top five problems with VoIP security, and how you can prevent them.

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Are You Running a Call Center? And Don’t Know It?

Are you running a call center? And don’t know it? You’re not alone. Many companies do not realize that they have a call center. Recognizing that you are running a call center is the first step toward creating a superior experience for your customers and improving your bottom line. Your team will appreciate the improvement in your communications and workflow that will happen when you start managing the call center you didn’t know you had.

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AVOXI Smart Queue – A Virtual Call Center Solution

CallForwarding is now offering a virtual call center solution, AVOXI Smart Queue. This virtual call center uses VoIP and offers numerous benefits that traditional systems do not offer, at a fraction of the cost. AVOXI Smart Queue powers virtual call centers worldwide. Smart Queue provides an enterprise class call center solution with powerful call center features and support for virtual agents.

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