Business Tips

How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement.  Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…

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6 Benefits of Call Center Scripts

A call center script can be an effective way to keep your agents on track and up to speed.  However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call center script, you…

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How to Inspire Your Customers to Promote Your Business

How-to-Inspire-Your-Customers-to-Promote-Your-Business

Customer advocates can be your brand’s best marketers.  From promoting new products to increasing social engagement, customers can help brands achieve a variety of goals. How to Inspire Your Customers to Promote Your Business Building lasting relationships with your customers can have significant benefits for your brand.  If you want to increase your reach without…

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5 Signs You’ve Outgrown Your Business Phone Service

5-Signs-Youve-Outgrown-Your-Business-Phone-Service

If you’ve been frustrated with your current business phone service or system, it may be that your business has outgrown it. Maybe you’ve had a hard time handling seasonal fluctuations in call volumes, or your current solution doesn’t have the integration capabilities you need.  Whatever the reason, you’re now facing a difficult question: is it…

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What are the Benefits of Using SIP for VoIP?

VoIP is a powerful tool that provides seamless connectivity between businesses, customers, and remote employees.  And with the addition of SIP services, businesses have the ability to grow quickly and easily while cutting communications costs.  In this article, we’ll discuss the benefits of using SIP for VoIP  and how it can further streamline your cloud communications infrastructure.…

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5 Ways Your Small Business Can Win With SEO

5-Ways-Small-Business-Can-Win-With-SEO

When you’re competing against big companies with decades of content and millions of inbound links,  you may think that it’s impossible for small business to have a chance at ranking when it comes to SEO.  But with the most recent Google updates, search engine optimization is more focused on what is relevant for the searcher…

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Call Center Key Performance Indicators

call center key performance indicators

In order to run an effective call center, it is important to establish call center key performance indicators that match your business’s goals. We’ll discuss the top KPIs for several different types of call centers, including inbound, outbound, and blended. Then, we’ll talk about how to use these metrics to improve your call center performance.…

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Opening an International Office: Checklist for Global Expansion

how to open an international office - checklist for global expansion

Opening an international office doesn’t happen overnight. If your business is ready to expand to foreign markets, it is important to evaluate your current strategy, and determine how it will translate in another country. This checklist for global expansion is a guide for expanding your business and growing your brand worldwide. Opening an International Office:…

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