Using VoIP to Better Connect with Customers
Properly interacting with customers is vital to the success of any organization. Maintaining an effective line of communication between your customers and your agents produces credibility. It also produces a positive reputation. A steady and consistent telephony communication promotes increased sales. VoIP, voice over IP, has become the most preferred channel of telephony for businesses worldwide. The simplicity and effectiveness of it encourages many to switch from traditional telephony or on-premise PBX systems.
VoIP phone service aids businesses by offering several options for increased operation efficiency. Toll free numbers, telephony features and a PBX system are just a few of the things that VoIP offers to its customers. In turn, your business is able to better support your own customers.
VoIP Toll Free Numbers
Toll free numbers are extremely effective in expanding reach internationally. Businesses are able to purchase a toll free number from any country worldwide (or where they are available). They are also able to generate a virtual, local presence. Toll free numbers are free for the caller. It provides an incentive for customers to call your business. Research supports that toll free numbers are able to increase business sales by 30% due to this incentive. Toll free numbers help create a sense of professionalism for your business. That it’s true even if it is small with a handful of employees.
VoIP Telephony Features
Features that accompany VoIP telephony are those that can be used with a toll free number. Unlimited extensions, call recording and auto attendant improve organization and efficiency within a business. Others like time-of-day routing allow your business to send calls on the toll free number to multiple destinations in the day. Remote employment benefits businesses who can take advantage of this new and growing concept of isolated work.
VoIP Hosted PBX System
Hosted PBX systems are also a growing trend. With everything in “the cloud,” costs associated with maintenance and upgrades are significantly reduced. With a VoIP hosted PBX system call center supervisors can better manage call traffic. They can better track their representatives’ availability, experience or competence. A hosted PBX system benefits include:
- Minimal IT support required
- Low operating expenses
- Operational flexibility
- Automatic upgrades
- Agent scalability
- Increased productivity