A toll free number for business is the most ideal and affordable way to expand operations among your international target markets. Regardless of your own location, a virtual presence is possible with a toll free number for business. Such a virtual presence enables your company to operate anywhere in the world, at any time. Additionally, a toll free number for business is best utilized when accompanying features are implemented as well. Each feature supports your business to operate more efficiently and productively.
It’s important to get the most out of a service, especially when it’s benefiting the effectiveness of your operations. Toll free number for your business from CallForwarding.com includes over twenty free features. Features like auto attendant and IVR, call recording, and number re-pointing all prove valuable. Let’s dive deeper into how they work!
Toll Free Number for Business Offers an Array of Features
Auto Attendant and IVR allow for companies to better organize their call flow by redirecting their callers to the most appropriate department or representative. With a “press 1 for sales, press 2 for customer support” IVR menu, callers are able to receive more speedy service. These features come in handy the most when agents are trained to handle specific inquires/questions. Additionally, auto attendant plays a pre-recorded message upon calling, adding to the caller experience.
Call Recording is great for when agent review is required. It can also serve as a great way to ensure the quality of calls with customers. Recordings are stored and available for retrieval at a later date.
Number Re-pointing allows business owners to instantly redirect their calls from one device to another. This is hugely beneficial when agents are operating from different locations. It is also helpful if more than one call center takes calls. For start-ups and small businesses, number re-pointing becomes vital in ensuring that no call is missed. Every missed call equals a missed sales opportunity. For example, if you have the ability to re-point a number from, let’s say, your mobile phone to your SIP address within minutes to accommodate your schedule, more sales opportunities are guaranteed!
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