Tips for VoIP Toll Free Number Fraud Avoidance

Voip

Businesses have been switching from traditional PSTN telephony providers to VoIP in the recent years, and for several great reasons.

  1. More cost effective (infrastructure and telecommunications)
  2. Higher performance
  3. Easier to maintain and upgrade
  4. More scalable
  5. Offers advanced features

VoIP enabled telephony improves business processes and the customer experience simply with its enhanced capabilities. Receiving and sending calls via the Internet is faster, simpler and more efficient, especially when using it for your business international toll free number.

Despite all the benefits one receives from employing VoIP for their telephony needs, Internet powered solutions have their vulnerabilities, too. With that being said, risks do arise. Nevertheless, there are precautions your business can take to help promote a more secure system.

Apply Firewalls

One of the easiest things your organization can do to decrease likelihood of compromises on your VoIP network is to install one, or more, firewalls. Although not a 100% guarantee for complete protection, firewalls will serve as security measures, automatically alerting you of possible discrepancies. Further, it can involuntarily audit the system ensuring a more safe system.

It’s important to note that all firewall appliances should be ICSA Labs certified. Such instances meet the strict Payment Card Industry Data Security Standard (PCI DSS) and will serve you most effectively.

Set Credit Limits

With a business VoIP toll free number, it’s important to ask your service provider to set a credit limit on your account (whatever it may want it to be). This will help eliminate hackers from accessing your account and making calls on your behalf. This is a sure fit way to have control over your account. Should your call traffic reach some extraordinary credit, the system will automatically freeze and forbid further calls to be made until they have approval your company’s account administrator.

Maintain Strong Passwords

Using strong passwords is yet another straightforward way of maintain a secure account. Generic or easy-to-guess passwords should be avoided at all costs. Instead, they should always contain letters, both lower-cased and capitalized, numbers, and at least one symbol. Passwords should not be shared freely or shared via email. They should also be stored in password-protected or locked files.

Use Creative PINs

Surprisingly enough, hackers have become so hungry to obtain sensitive information, that they have begun hacking into business voicemail systems to acquire it. As a result, generic PINs for individual or main business lines should be eluded. Be creative when setting such secret codes and, again, never share them with others.

 

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