Posts Tagged ‘call recordings’
How to Use Call Recording to Improve Agent Training
Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement. Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…
Read MoreProblems With Call Recording
What problems with call recording could you experience with a hosted VoIP system? Call recording is one the the most widely requested features for businesses, but sometimes users experience issues with this feature. In this article we will discuss the common issues with call recording and how to prevent them.
Read MoreHow to Know What Agents are Saying to Your Customers
If you are running a call center, you may be wondering how to know what agents are saying to your customers. With VoIP solutions, companies around the world are using valuable features that help monitor and improve their daily operations. In this article we will discuss an effective way to monitor telephone calls involving your customers and agents.
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