Posts Tagged ‘call recording for agent training’

How to Use Call Recording to Improve Agent Training

How to Use Call Recording to Improve Agent Training

Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can¬†review agent performance and identify areas that may need improvement. ¬†Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…

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