Posts Tagged ‘IVR system’

Testing Your IVR System: The Essential Checklist

Testing Your IVR System: The Essential Checklist

IVR systems are a great way to automate processes in your call center. These systems help callers get to the right agent or department through a series of prompts. Use this essential checklist make sure your IVR system is working properly. Your IVR system is the first thing that callers hear when they contact your…

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