Posts Tagged ‘IVR auto attendant’

Testing Your IVR System: The Essential Checklist

Testing Your IVR System: The Essential Checklist

IVR systems are a great way to automate processes in your call center. These systems help callers get to the right agent or department through a series of prompts. Use this essential checklist make sure your IVR system is working properly. Your IVR system is the first thing that callers hear when they contact your…

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Comparison of IVR Auto Attendant to Phone Operator Service

We compare IVR auto attendant to phone operatorservice to help you decide which is right for your business. Some businesses still use a phone operator, and may approach IVR auto attendant with hesitation. In this article, we’ll discuss the differences between both options, so that you can decide which one is right for your business.

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