Call Forwarding vs. DID Failover

Call forwarding is a feature that we have had a lot of requests for over the years and we are pleased to offer this feature to you. We have planned a way that you can forward any DID on your account to the number of your choosing.

Call Forwarding as it relates to VoIP improvements should not be confused with DID Failover features. While the failover option is designed to complete a call in the event your switch can’t accept an INVITE, call forwarding is designed to totally remove your switch from the equation and let us handle the inbound INVITE and following forward. Whereas, DID Failover will only forward calls for which your system does not respond, the Call Forwarding feature forwards ALL calls for the DID (until the forward is removed). If you know how to arrange a DID for the above-mentioned failover option this process will be familiar to you. Be aware however, that the steps required to configure a forward differ a little from failover. Please note that Call Forwarding is planned for voice calls only.

Before configuring a forward, it’s important that you understand the pricing structure for this service as well as drawbacks to avoid. Like DID Failover, when you set up a forwarding option, you will be charged for both the inbound and outbound shares of the call. The inbound pricing can be viewed here: Call Forwarding Pricing

Be aware that this pricing form contains pricing for the Toll Free Number. If you want to forward your number to a VoIP line choose VoIP/SIP in the destination field, you can also forward your number to a different country too.

Since you are going to be charged for both outbound and inbound, you’ll probably want to avoid excessive forwarding between different numbers. For example, you wouldn’t want to forward a call from a DID on your system to another DID number on your name which forwards to a new DID number.