Utilizing VoIP, or voice over Internet Protocol, can be a great asset to your business. It will benefit both your company’s operations as well as the people it supports – your customers.
After all, happy customers mean repeat business and valuable word of mouth marketing. Although VoIP can be a beautiful thing, it can also be an unreliable resource should you not be able to support it or use it properly. Below are a few tips on how to get the most out of business VoIP telephony.
1. Ensure a Stable Internet Connection for VoIP
Without a steady Internet connection, Voice over IP is impossible. Because VoIP runs directing through the Internet, a shaking connection can cause great harm to your business. As a business owner, you must make sure that your bandwidth can accommodate the needs of your agents. Limiting certain website from use can help maintain this. Many bandwidth tests exist which enable you to exactly pinpoint the amount you are able to give to your customer service representatives. Other things to consider for VOIP enabled connections are the equipment you are using – computer, laptop and headset.
2. Consider a Hosted PBX System for VoIP
To support business VoIP telephony, you can choose from either a hosted or on-premise PBX system. Although both roughly provide the same functionalities, there are some perks to the hosted solution. When implementing a hosted PBX for your VoIP phone lines, you:
- Substantially reduce costs
- Get a low maintenance device
- Receive instant system updates
- Eliminate need for bulky equipment
3. Use a Reliable Service Provider for VoIP
It should come as no surprise that having a reliable service provider is essential for a successful VoIP connection. A service provider can help you troubleshoot should anything go wrong. Furthermore, they are your first point of contact when it comes to questions regarding your service, your system, features and functionalities, and much more. It’s important to choose a provider that has a history with VoIP telephony. Another tip when selecting a VoIP service provider is to go with one that has flexible plans and doesn’t tie you down to bundle packages. Bundle packages often overcharge you whether you go over the package minutes or don’t use enough of the minutes included.