Posts by Bruce Brownlee

How to Choose the Right Toll Free Provider

choose the right toll free provider for your business

Purchasing a toll free number is an essential step for international businesses and startups alike. A toll free number gives your customers a way to contact you free of charge, which is important for all businesses. But for small businesses on the rise, a toll free number can also lend the appearance of an established…

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SIP Trunking 101: A Guide for Business Owners

SIP Trunking 101 - Guide for Business Owners

SIP trunking is a flexible, cost-effective solution for businesses that are looking for ways to cut their communication costs without sacrificing voice quality. With SIP trunking, you can add or remove channels whenever you scale up or down, and you’ll only pay for the lines you need. We’ll discuss how this service works, and help you…

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5 Key Steps to Scaling a Business

5 Key steps to scaling a business

When it comes to scaling a business, you’ll need more than hard work and dedication. (Although you’ll need those qualities, too.) If you’re ready to take your startup or small business to the next level, you’ll need to evaluate your current practices and determine how you can work efficiently with 5, 10, or even 20 times as…

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UK 03 Numbers and Freephone Number Changes

UK 03 Numbers and Freephone Number Changes

Big changes are coming for companies using UK non-geographic numbers that are currently marketed as “UK toll free numbers.” New legislation enacted by Ofcom will affect businesses that advertise 0845, 087, 0800, and 0808 numbers to customers in the UK. Some of these changes are already in effect, while others will be effective starting 1 July…

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What a Hosted PBX Phone System Can Do For Your Business

What a Hosted PBX Phone System Can Do for Your Business

Once upon a time, enterprise-level phone systems were a luxury that only large companies could afford. With the advent of hosted PBX solutions, even small to mid-market businesses can reap the benefits of cloud communications. We’ll discuss what a hosted PBX phone system can do for your business, and how you can make the most…

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Business VoIP Phone Service: A Buyer’s Guide

A Buyer's Guide to Business VoIP Phone Service

Choosing a business VoIP phone service doesn’t have to be scary. We’ll walk you through the questions you should ask your potential VoIP providers, and talk about how you can make the most of your new business phone system. Choosing the right business VoIP phone service can be a daunting task for any size business.…

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How to Create an Effective IVR on Your Hosted VoIP Phone System

Creating an Effective IVR Auto Attendant on Your VoIP System

If you know how to create an effective IVR on your hosted VoIP phone system, both you and your customers will benefit. With the right configuration, this essential VoIP feature can help direct your callers to the right agent or department, improve customer satisfaction, and save time and money. IVR, or interactive voice response, is a…

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Call Center Key Performance Indicators

call center key performance indicators

In order to run an effective call center, it is important to establish call center key performance indicators that match your business’s goals. We’ll discuss the top KPIs for several different types of call centers, including inbound, outbound, and blended. Then, we’ll talk about how to use these metrics to improve your call center performance.…

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Comparing VoIP Call Forwarding Services

Comparing VoIP Call Forwarding Services

We compare and contrast VoIP call forwarding services, offering an overview of features, pricing, and more. Explore our list of the top VoIP call forwarding services, and find out which toll free provider is right for your business. Comparison of the Top VoIP Call Forwarding Services In today’s telecommunications market, there are a wide variety…

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