Posts by Bruce Brownlee

What is Toll Free Forwarding?

Everything you need to know about international toll free forwarding

Toll free forwarding, which is the same as call forwarding or call divert, allows businesses to activate toll free numbers abroad and route calls made to those numbers to another device.  Toll free forwarding is a simple concept that can change the way that you do business – for the better.  With toll free forwarding,…

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Net Neutrality and VoIP: What You Need to Know

How Net Neutrality Affects VoIP - What You Need to Know

The most recent net neutrality ruling, which was released in February 2015, has significant implications for VoIP service providers as well as their customers.  We’ll review the highlights of the Federal Communication Commission’s final decision, and help you understand how it will affect your VoIP service. If you’ve been following the net neutrality debate, you…

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SIP Trunking vs PRI: What’s the Difference?

SIP Trunking vs PRI - What's the Difference?

SIP, VoIP, PRI, ISDN – the list of technical acronyms in the telecommunications industry never seems to end.  And when you’re trying to choose the best communications solution for your business, all of the jargon can be a real stumbling block.  To help you make the right choice for your business’s needs, we’ll compare SIP…

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5 Reasons Why You Should Get a Business Phone Number

Top 5 Reasons to Get a Business Phone Number

A business phone number is a must-have for every entrepreneur and startup company.  Not only are they essential for separating your personal and professional communications, business phone numbers are a great way to project the appearance of a larger, established company. Why Get a Business Phone Number? In today’s business world, the traditional “9 to 5”…

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How to Get a 1800 Number for Your Business

how to get a 1800 number

A 1800 number is an asset to large enterprises and small businesses alike.  In addition to providing your customers with a way to contact you free of charge, an 800 number can help you establish a nationwide presence for your company.  To help you get started, we’ll discuss how to get a 1-800 number, and…

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Preventing Toll Fraud: 4 Things Your Business Needs to Know

How to Protect Your Phone System from Toll Fraud

We’re serious about VoIP security, especially when it comes to preventing toll fraud.  In this article, we’ll explain how toll fraud occurs, and review 4 of the best steps you can take to protect your business’s VoIP phone system from fraudulent activity. What is toll fraud? Toll fraud, which is sometimes called VoIP fraud, is when…

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Softphone vs. VoIP Phone: Which Is Right For Your Business?

Softphone vs VoIP Phone: Which Is Right for Your Business?

Softphone vs. VoIP phone:  which one is better, and which one is right for your business?  Many companies are faced with this very same question as they take their first steps into the world of cloud communications.  We’ll walk through a comparison of softphones and VoIP phones to help you make the best choice for…

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How to Choose the Right IVR System for Your Business

Choosing the Right IVR System for Your Business - 5 Questions to Ask

An IVR system is a critical element of running a successful business.  This invaluable tool can help you reduce costs and increase customer satisfaction.  But, it’s important to choose a system that meets the unique needs of your business.  In previous posts, we’ve talked a lot about the benefits of IVR (interactive voice response) systems.  We’ve…

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