Posts by Brittany Wilhelms

5 Ways Your Small Business Can Win With SEO

5-Ways-Small-Business-Can-Win-With-SEO

When you’re competing against big companies with decades of content and millions of inbound links,  you may think that it’s impossible for small business to have a chance at ranking when it comes to SEO.  But with the most recent Google updates, search engine optimization is more focused on what is relevant for the searcher…

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How to Use Twitter to Grow Your Business

People around the world are using Twitter to share information instantly, connect with people and businesses and discover the latest news. With hundreds of millions of users and 500 million tweets being sent each day, it is a very viable network to grow your business and reach new and existing customers.

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How Many Extensions Can I Have?

When your purchase a toll free number, you’ll probably ask “how many extensions can I have?” We’ll answer that question here, and explore the specific capabilities and advantages you get when using multiple extensions.

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Top 5 Apps for Entrepreneurs

top 5 apps for entrepreneurs

Entrepreneurs may know everything when it comes to their product or service, but what about all the other factors of owning and operating a business? With a little help from these top 5 apps for entrepreneurs, you can find the support you need to grow and expand your business without emptying your wallet.   As…

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5 Tips for Improving Agent Quality Control Evaluations

5 Tips for Improving Agent Quality Control Evaluations

We all know the old adage: what gets measured gets improved. The same rules apply when it comes to improving the performance of your call center and its individual agents. These 5 tips for improving agent quality control evaluations can help you refine how you measure performance and increase productivity. The success of a call…

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How to Install a VoIP Telephone System for Your Business

how to install a VoIP telephone system for your business

If you are thinking about making the switch to VoIP, you’re probably wondering how to install a VoIP telephone system for your business. Every customer call is important, and you want to make sure that you don’t experience any downtime during the installation process. We’ll discuss how to set up your VoIP telephone system, and…

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How to Forward Calls to Remote Agents in Different Countries

how-to-forward-calls-to-remote-agents-in-different-countries

Many businesses and call centers with international locations need to know how to forward calls to remote agents in different countries.  We’ll explain how call forwarding works, and talk about the ways that you can forward calls to a mobile phone, landline, or PBX. Using call forwarding, which comes standard with most toll free and local numbers,…

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Opening an International Office: Checklist for Global Expansion

how to open an international office - checklist for global expansion

Opening an international office doesn’t happen overnight. If your business is ready to expand to foreign markets, it is important to evaluate your current strategy, and determine how it will translate in another country. This checklist for global expansion is a guide for expanding your business and growing your brand worldwide. Opening an International Office:…

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