Posts by Brittany Wilhelms
How to Use Call Recording to Improve Agent Training
Call recordings are a great resource for call center agent training. By listening to agents’ conversations with customers, call center managers and business owners alike can review agent performance and identify areas that may need improvement. Your agents can also learn a lot by listening to the recorded calls of your top-performing employees. Looking for ways…
Read More6 Benefits of Call Center Scripts
A call center script can be an effective way to keep your agents on track and up to speed. However, call center scripts also have the reputation of being impersonal. Some call center managers worry that scripts can leave the caller feeling more like a number than a valued customer. But with the right call center script, you…
Read MoreTop Customer Service Trends for 2016
Customer experience is a critical part of success for businesses of all sizes. Thanks to increasing customer expectations and channels of communications, this year it will be more important than ever before. You can set your business up for success by focusing on these top customer service trends for 2016. Top Customer Service Trends for 2016…
Read MoreHow Much Does IVR Cost?
Interactive Voice Response is a cost-effective solution that can help manage workflow and boost productivity. An effective IVR system will help increase support satisfaction and allow you and your employees to focus on the bigger picture. But, when implementing new technology into your business, cost is an important concern. In this article we’ll answer, “How…
Read MoreComparing the Best Team Management Tools
When you are working with a team, it can be difficult to effectively manage your workflow. Members that are not copied on key email chains are left in the dark, and important messages get buried in overfilled inboxes. That’s why so many companies find themselves searching for the best business management tool to keep track…
Read MoreHow to Turn Your First Time Buyers into Lifelong Accounts
While it’s important to attract new customers to your brand, it’s also important to retain these customers and build them into loyal lifelong accounts. Offering a standard discount promotion or special offer is no longer enough to keep your consumers engaged. In this article, we’ll talk about specific tactics to turn your first time buyers into lifelong…
Read MoreCallForwarding.com Rewards Program
Refer a business to CallForwarding.com to qualify to earn cash or credits to your account. We will award cash or account credits to anyone that refers a friend or business who becomes a new CallForwarding.com customer. CallForwarding.com Rewards Referral Program Qualify for cash or account credits when you refer a business to CallForwarding.com. Earn up…
Read MoreHow to Inspire Your Customers to Promote Your Business
Customer advocates can be your brand’s best marketers. From promoting new products to increasing social engagement, customers can help brands achieve a variety of goals. How to Inspire Your Customers to Promote Your Business Building lasting relationships with your customers can have significant benefits for your brand. If you want to increase your reach without…
Read More5 Signs You’ve Outgrown Your Business Phone Service
If you’ve been frustrated with your current business phone service or system, it may be that your business has outgrown it. Maybe you’ve had a hard time handling seasonal fluctuations in call volumes, or your current solution doesn’t have the integration capabilities you need. Whatever the reason, you’re now facing a difficult question: is it…
Read MoreWhat are the Benefits of Using SIP for VoIP?
VoIP is a powerful tool that provides seamless connectivity between businesses, customers, and remote employees. And with the addition of SIP services, businesses have the ability to grow quickly and easily while cutting communications costs. In this article, we’ll discuss the benefits of using SIP for VoIP and how it can further streamline your cloud communications infrastructure.…
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