Call forwarding is a telephony feature which automatically routes (or forwards) a user’s incoming calls to another number.
A toll free number can be forwarded to a landline, mobile or SIP phone or a PBX system.
Yes. The Self-Care User Portal enables customers to review and manage their account settings and preferences, call logs and recordings, billing information, and much more.
There are two types of numbers available.
- Toll free numbers are virtual numbers allowing callers to contact a business for free. With over 100 countries worldwide providing toll free service, businesses provide one number for the entire country.
- Local phone numbers are the same thing as DID/DDI or city-specific numbers. These numbers are tied to a particular geographic location and have call forwarding capabilities, too.
If the number you need is available and offered by the corresponding country or city, purchasing a number is very simple. In just three easy steps, you can have a number from CallForwarding.com and start expanding your global reach.
No. When purchasing a phone number from CallForwarding.com, no contracts, setup fees, or cancellation fees are required. We offer simple payment plans, allowing you to pay only for the minutes you use and cancel at anytime without penalty.
Yes. CallForwarding.com will submit the necessary paperwork on your behalf and retrieve the number from your current carrier typically within a few days (although it depends on the cooperation of your previous service provider). This process is called RespOrg and is free of charge.
We are governed and regulated by the FCC, thus required by US law to protect all consumer information.
Review this document for more information: CallForwarding.com ITFS/UFIN Matrix (PDF download)
There are two sign in pages that live within CallForwarding.com. Both can be accessed by clicking on the “Sign In” tab found at the top of all CallForwarding.com website pages.
Additionally, customers who signed up with CallForwarding.com before August 11, 2013 can sign into the self-care portal found here: https://customer.callforwarding.com:8444/
Customers who signed up with CallForwarding.com on or after August 11, 2013 can sign into the self-care portal found here: https://login.callforwarding.com/
A VoIP call will have multiple “legs.” For example, when you forward a toll free number to another number, there will be two legs. The first leg is from the caller’s carrier to the toll free number. The second leg is from the toll free number to the destination number. Depending on the type of call and the numbers involved, there could be charges for each leg or just one of the legs. Note: you are not being charged twice for the same call.
Poor call quality is most frequent due to insufficient internet bandwidth, although it could result from other reasons, as well. If you do experience poor call quality, it is important to gather the following information so that CallForwarding.com can help:
Time and Date of the call
Direction of the call (inbound or outbound)
The number that was called
The type of internet connection you have
The bandwidth of your internet connection
Remember, if you need to submit call quality issues, contact firstname.lastname@example.org or call +1 770 261 1500.
Email email@example.com and request a copy of the desired feature how-to guide.
Yes. You have the ability to change this within the Self-Care User Portal. Email firstname.lastname@example.org and request your own copy of the “How to Change My Forwarding Rules” guide.
Email email@example.com and request your own copy of the “How to Configure My Softphone/PBX” guide.