How Much Does Call Tracking Software Cost

How Much Does Call Tracking Software Cost?

Posted by Caitlin Burge

Call tracking is an essential piece of any successful marketing program. Without it, you have no way of knowing which of your marketing channels is driving your most profitable inbound calls. But if you have a tight marketing budget, you may be wondering if you can afford call tracking software. Call tracking software is an›››

How to Connect Toll Free Numbers to Your VoIP Phone System

How to Connect Toll Free Numbers to Your VoIP Phone System

Posted by Caitlin Burge

Today, most virtual toll free numbers come with all the features and functionality of a cloud PBX platform. But, many businesses already have a business phone system that they use for daily communications. So, how do you connect toll free numbers to your VoIP phone system? We explain how to use call forwarding rules to›››

VoIP Solutions for International Businesses

VoIP Solutions for International Businesses

Posted by Caitlin Burge

Gone are the days when only the biggest companies could afford to go global. With VoIP for business solutions available at affordable rates, businesses of all sizes can communicate with prospects and customers around the world. Before the VoIP for business revolution, large multinational corporations were the only companies who could afford to go global.›››

How to Dial a US 800 Number from Mexico

How to Dial a US 800 Number from Mexico

Posted by Caitlin Burge

Calling a business that is located in another country is not always easy. Every country has its own formatting and dialing format for its native phone numbers. And some countries even have phone numbers with different numbers of digits. This is why we often talk about how you can dial certain numbers or reach businesses›››

Is SaaS the Right Choice for Your Business?

Is SaaS the Right Choice for Your Business?

Posted by Caitlin Burge

As technology continues to evolve, so do standard business practices. The latest trend for businesses is the move to a cloud-based system. There are variety of reasons why a company would consider a cloud based system or SaaS (software as a service). But is SaaS the right choice for your business? Every company has their›››

Improve First Call Resolution with 3 Easy Steps

Improve First Call Resolution with 3 Easy Steps

Posted by Caitlin Burge

Regardless of your business type or industry, customer service is of the upmost importance. And luckily, your phone service allows you to measure and track a number of metrics that impact your customer service levels. One of the most critical indicators of customer service levels is first call resolution. Because of its specific impact on›››

Why You Should Invest in a VoIP Phone System

Why You Should Invest in a VoIP Phone System

Posted by Caitlin Burge

Today, most business owners understand the benefits of the cloud. They use cloud storage applications to house important files, host their CRM (customer relationship management) platforms in the cloud, and even use cloud-based project management tools to complete everyday tasks. But, many businesses still hesitate when it comes to making the switch to a VoIP›››

How to Call India from the United States

How to Call India from the USA

Posted by Caitlin Burge

International calling isn’t always easy. Phone numbers for different countries have different formats; plus, every phone number has its own specific dialing requirements.┬áIn this article, we’ll dive into the specifics of one of the most common international calling questions: how to call India from the US. In recent years, India has become an international business›››

Testing Your IVR System: The Essential Checklist

Testing Your IVR System: The Essential Checklist

Posted by Caitlin Burge

IVR systems are a great way to automate processes in your call center. These systems help callers get to the right agent or department through a series of prompts. Use this essential checklist make sure your IVR system is working properly. Your IVR system is the first thing that callers hear when they contact your›››

What Is Dynamic Call Tracking?

What Is Dynamic Call Tracking?

Posted by Caitlin Burge

Do you really know where your leads are coming from? With dynamic call tracking, you can identify exactly where your leads are coming from by displaying different phone numbers for unique campaigns and geographic regions. Learn how you can use dynamic number insertion to better measure track your marketing campaigns. As a marketer, it’s not›››